You
can have most of your questions answered by reading our Frequently
Asked Questions at the following FAQ sections. We continuously
update these sections whenever we encounter new questions.
Please check it regularly for additional information. If you
still have questions, please feel free to contact us at [email protected]
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Billing
Information
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1.
What are the payment methods?
You
can send us a crossed cheque or do a direct bank-in to our
company's bank account. Once banked-in, please fax us the
Bank-in slip so that we can proceed with the setup. Please
keep the receipt as proof of purchase from us. We will also
be sending you the receipt and invoice. We also accept credit
cards (Mastercard or Visa) with the introduction of our new
online payment facility. |
2.
To whom shall the payment be made?
Your payments shall be made payable to IDEA TRADING. You may
bank-in to the account or you can send the cheque or bank
draft to us via registered or courier express. Please cross
your cheque via A/C Payee Only for security purpose.
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3.
Can I terminate the services at any time?
Yes.
You may terminate our service at any time providing you provide
at least two weeks (14 days) notice in writing prior to termination
of contract. Unlike some companies, we will not penalise you
for termination of contract.
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4.
What is the direct bank-in procedure?
Based
on the admin mail that we will send you once you submit your
order, you will be able to have all the necessary information
ie. account name, bank name and account number. From there,
please follow the instructions and you will be able to bank-in
to our account. Also, please fax / scan us the bank-in slip
so that it will be your proof of purchase.
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5.
What are the frequencies for web hosting payment?
All
hosting accounts are paid on a yearly basis while server co-location
clients can decide whether to pay on a monthly or yearly basis.
If we do not receive your payment in the first week of the
supposed month, we will issue a reminder to you and may suspend
your website temporary. Further actions will be the termination
of your website from our servers.
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6.
Do I get any discounts if I were to prepay yearly?
Yes.
For server co-location, we provide discounts should you decide
to prepay annually. Please contact our Sales Department for
further information.
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7.
How will the billing be if I were to upgrade my existing package?
We
provide upgrading facility to suit your company needs. All
you need to do is to add the difference between the current
package and the intended package to your monthly fees. There
will not be any additional setup charges if the setup price
between the two packages is the same. If there is a difference
of setup price, you just need to pay the additional difference.
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8.
Can I have more than one account from you?
Yes
you can have more than one account from us. We even give you
a first month free web hosting if you already have an existing
account from us. We can register another domain name of your
choice for this new account or it can be a transfer from an
existing website.
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