You
can have most of your questions answered by reading our Frequently
Asked Questions at the following FAQ sections. We continuously
update these sections whenever we encounter new questions.
Please check it regularly for additional information. If you
still have questions, please feel free to contact us at [email protected]
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Web
Hosting FAQs
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1.
What is a Virtual Hosting?
A Virtual Hosting means having your own domain name (http://www.your-name.com)
without having to install expensive server hardware and software.
With a Virtual Hosting, you utilize our server's storage space
and at the same time, you are still professionally represented
via your own personal Internet web address, web site (www.your-name.com)
and by your own personal e-mail address domain name ([email protected]). |
2.
Who is InterNIC?
The InterNIC is an independent organization
responsible for holding the registration and routing of Internet
domain names. Without these people it would be virtually impossible
to maintain sanity on the Internet. Registration fee is at
RM 55 per year for a .com domain name through us. |
3.
Who is MyNIC?
MyNIC is a division of MIMOS Berhad
and they administers the name for the .my top level domain.
Whatever domain name with the .my must be registered to MyNIC.
Charges for a .my domain name is RM88 per year.
Organisations requesting for domain registration under .my
must have been registered to Registrar of Companies (ROC)
or Registrar of Business (ROB). Individuals are not permitted
to apply for .my domain names.
Effective 28 September 2001, MyHostGate Systems has been appointed
by MyNIC to handle registration for .my domain names. This
means that businesses can now register .my domain names directly
through MyHostGate Systems. |
4.
Can I access my domain address with or without the "www"?
Yes, by hosting with us, you will be
able to access the domain address with or without the "www"in
front of the domain name. Example: both [http://www.your-name.com]
and [http://your-name.com] is acceptable and can be accessed
by web users. |
5.
Do you handle the domain registration process?
Yes, we can help to submit domain request
to MyNIC or InterNIC once your account is activated or upon
confirmation. Please note that InterNIC will bill you RM55 for using the domain name www.yourname.com per year.
If you choose to have MyNIC, they will bill you RM88 per year for the domain name yourname.com.my. |
6.
Can I transfer an existing domain name to your servers?
Yes, just be sure to specify that you
are requesting a transfer and NOT a new domain. You should
keep the service with your current provider while waiting
for MyNIC or InterNIC to complete the transfer process. We
will provide you with a temporary IP address so you can mirror
the site on our server. All email and web pages will still
be accessed from your current site. When MyNIC or InterNIC
announces the completion of the transfer there is a 24-48
hours propagation period where visitors could go to either
site. At the end of the propagation, you will be able to have
your site fully transferred. |
7.
How long does it take before my domain name is active?
Once InterNIC or MyNIC announces that
your domain name has been registered (or transferred, if applicable),
it usually takes about 24 hours before it is active. All Internet
providers must update their records (DNS tables) to reflect
the new site's location. |
8.
How do I transfer files to my web site?
Files must be transferred to the web
server via File Transfer Protocol (FTP). If you need FTP or
other Internet software, visit shareware.com. Shareware.com
is a source for the latest Internet applications with ratings
and reviews to help you decide which application is best suited
for your needs. |
9.
Will I have unlimited access to update my pages?
Yes. You have unlimited access via FTP
24-hours a day. As such, you can create and maintain your
web pages on your own computer and upload files to your web
site at your leisure. |
10.
Can I use my account for commercial purposes?
Yes, you can use your account for commercial
purposes. The World Wide Web has become the most efficient
and cost-effective means of making information available to
the users of the Internet community and we encourage our customers
to utilize such an enormous medium. |
11.
Do you provide tech support?
Yes. We encourage our customers in need
of assistance to send e-mail to us with questions or concerns
about their web site. However, we provide technical support
only, we cannot provide help with HTML syntax or CGI programming
problems. This kind of assistance may incur extra charges.
Technical support is done 24 hours a day, 7 days a week 365
days a year. |
12.
How long does it take to set up a new account?
New accounts are generally set up within
1-2 hours from the time we receive your confirmation. Once
an account is set up, an activation notice will be sent to
you via email including your user-ID, password, and FTP hostname.
You can begin uploading files to your new web site immediately.
Domain account users will be given a temporary URL to access
their site via the web prior to the completion of either domain
registration or domain modification. |
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