You can have most of your questions answered by reading our Frequently Asked Questions at the following FAQ sections. We continuously update these sections whenever we encounter new questions. Please check it regularly for additional information. If you still have questions, please feel free to contact us at [email protected]

2. Who is this product for?

This product is suitable for all corporate clients from small, medium to large enterprises. It is ideal for small and medium enterprises that require on-line presence and transaction within cost-effectively and effortlessly.

3. Can individuals sign up for this product?

No. This service is not catered for individuals. It is only available for companies, especially small and medium enterprises.

4. Is this service available outside of Klang Valley?

Not at the moment. This service is currently available only within Klang Valley. But we will expand our on-site services nationwide within the next few months to open the facility to companies outside Klang Valley and beyond Malaysia.

5. How does this product work? Will I be given a CD to install?

No. After you have signed up for this product, our technical specialists will pay you a visit to understand your business needs e.g. the type of products you are selling, your preferred domain name, etc. Depending on the package you have selected, our technical specialists will present you with different template designs for you to choose from. Once your website is completed, you will be given a back-office administration account to access your website where you can manage it online. You will be provided with training on how to manage your website online.

6. How long will it take before I can see my e-commerce site running online?

Besides the Premium package, it will normally take around 1 - 2 weeks (5 - 10 working days) to get your website up and running upon full details. For the Premium package, time of completion of your site will depend on the complexity of your requirements.

7. Do I need a website before signing up for this product?

No. Our packages include ready-made web templates that you can choose from. Alternatively, you may also select the Premium package to have customized web design that suits your preference.

8. I already have a website and domain name, can I still sign up?

Yes, we can customize solutions for you based on the facilities that you already have.

9. I am concerned about online payment security. How reliable is WorldPay?

WorldPay PLC is a listed company in London Stock Exchange with track records of successfully managing payment processing for large corporations. Fraud detection engines are in place as well to minimize such threat.

10. What is MOTO system and how does it work?

MOTO (Mail Order Telephone Order) system is a facility to allow merchants to be able to handle credit card transactions off-line. This is extremely useful for orders through phone, fax or mail.

11. What is Digital Certificate and how does it work?

Digital Certificate is a way to inform your customer that you are the legitimate business operator of the site. This is to ensure the trust and integrity of your website. Without digital certificate, a site will not have 'verified' information of the site owner, thus leading to possibility of false business operations.

12. Do you provide after-sales service/support?

Yes, in fact we provide full technical assistance during the contract year.

13. How do I sign up for this product?

To sign up, please click here and fill the online order form. Alternatively, you can also speak to our sales consultants by calling +603 8060 7496or e-mail [email protected]

14. What are the payment terms?

Like all web hosting plans, payment terms are up-front for the desired plan.