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KNOWLEDGEBASE |
Common
Microsoft Outlook Problems
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Problems Sending Out Mails |
If
you have difficulty to check their e-mails (in particular, problem
to send out e-mails) from MS Outlook, here's a solution to it.
1. In your respective email account, please
go to the settings (Click on 'Tools' ->
'E-mail accounts' ->
'Check on view / change existing email
accounts' -> 'Next')
2. Click on "more settings"
3.
Under "Outgoing Server" , check on
"My outgoing server (SMTP) requires authentication"
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4.
Check on the radio button "Log on to incoming mail
server before sending mail" (this actually allows
you to check your mail, POP before SMTP, thus authenticating
you as a valid user to prevent spam).
5. Try sending a test mail out.
If the problems still persist, do not hesitate
to contact us via the
ticket submission form. |
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