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KNOWLEDGEBASE
Common Outlook Express Error Messages
General Errors

Error Code:

Error Type:

Description:

0x800CCC00

LOAD_SICILY_FAILED

Authentication did not load.

Solutions:

  • Try closing and restarting OE.

  • If you still cannot connect, wait 20 minutes for a server reset of your account and then try again.

  • Try setting up a second identity and see if it works. This could be a possible corruption of your user account in OE.

Error Code:

Error Type:

Description:

0x800CCC01

INVALID_CERT_CN

Invalid certificate content.

Solutions:

  • Get your certificate re-issued by your authority server.


Error Code:

Error Type:

Description:

0x800CCC02

INVALID_CERT_DATE

Invalid certificate date.

Solutions:

  • Get your certificate re-issued by your authority server.

Error Code:

Error Type:

Description:

0x800CCC03

ALREADY_CONNECTED

User already connected

Solutions:

  • You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

  • Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

  • If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.


Error Code:

Error Type:

Description:

0x800CCC05

NOT_CONNECTED

Not connected to server.

Solutions:

  • Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

  • If you cannot get webpages, hangup and try connecting again.

  • Reboot your computer and try again.

  • If it's still not working? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)


Error Code:

Error Type:

Description:

0x800CCC0A

INCOMPLETE

Message download incomplete.

Solutions:

  • This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

  • Repeat step 1 with a reboot before you check your mail again.

  • You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.

Error Code:

Error Type:

Description:

0x800CCC0B

BUSY

Server or maildrop is busy.

Solutions:

  • Try to retreive email about once every 5 minutes. Alternatively, call your ISP help desk and to make sure that the server hasn't crashed.

  • You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

  • Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

  • If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.


Error Code:

Error Type:

Description:

0x800CCC0D

CANT_FIND_HOST

Cannot locate server.

Solutions:

  • Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

  • If you cannot get webpages, hangup and try connecting again.

  • Reboot your computer and try again.

  • If it's still not working? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)

Error Code:

Error Type:

Description:

0x800CCC0E

FAILED_TO_CONNECT

Cannot connect to server.

Error Messages:

The connection to the server has failed.  Account: 'chris:pop.localdns.com', Server: '127.0.0.1', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Solutions:

  • Outlook Express cannot find the mail server, because you have failed to enter the correct mail server name information in your account properties,

  • You may have the wrong mailserver typed in your account or the server may be down.

  • Hangup and try connecting again.

  • Reboot your computer and try again.

  • If it's still not working? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)

Error Code:

Error Type:

Description:

0x800CCC0F

CONNECTION_DROPPED

Connection closed.

Solutions:

  • Modem was disconnected, or network cable was disconnected. If this happens alot, there may be noise on the phone line, you may need updated modem drivers, or an init string.


Error Code:

Error Type:

Description:

0x800CCC10

INVALID_ADDRESS

Address not known on server.

Solutions:

  • Check your spelling in the To: field of the email and try it again. You will need to delete the old message from your outbox

Error Code:

Error Type:

Description:

0x800CCC11

INVALID_ADDRESS_LIST

Mailing list not known on server.

Solutions:

  • Check your spelling and try again.

  • Other possible causes include restricted access to list. Check with your administrator to ensure you have correct access from the terminal you are logged in at.


Error Code:

Error Type:

Description:

0x800CCC16

INVALID_ACCOUNT

User account not recognized.

Solutions:

  • Check spelling of account name and re-enter password.


Error Code:

Error Type:

Description:

0x800CCC17

USER_CANCEL

User canceled operation.

Solutions:

  • You pressed the cancel button.

  • If you pressed cancel and it seems to keep timing out then this is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

  • Repeat step 1 with a reboot before you check your mail again.

  • You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.


Error Code:

Error Type:

Description:

0x800CCC18

SICILY_LOGON_FAILED

Logon attempt failed.

Error Messages:

Unable to logon to the server using Secure Password Authentication. Account: 'pop.localdns.com', Server: 'pop.localdns.com', Protocol: POP3, Server Response: '-ERR Too few arguments for the auth command.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18

Solutions:

  • Recheck account information, make sure account is not case sensitive (most are), close OE and restart computer before attempting to re-connect. Also set up a different identity and see if OE will allow logon form a different identity with same information.

  • Make sure your account is still active with the ISP and that the ISP is not having an e-mail outage.

Error Code:

Error Type:

Description:

0x800CCC19

TIMEOUT

N/A

Solutions:

  • This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

  • Repeat step 1 with a reboot before you check your mail again.

  • You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.

Error Code:

Error Type:

Description:

0x800CCC1A

SECURE_CONNECT_FAILED

Unable to connect using SSL

Solutions:

  • Most likely the ISP you use does not require an SLL connection, turn off SSL in email account properties and try again.


If the problems still persist, do not hesitate to contact us via the ticket submission form.
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